On-Target Solutions to Problem Employees
Every organization has employees that frustrate management and supervisors. Solutions for Problem Employees will identify the root causes of performance, communicating with the problem employee, utilizing positive discipline to address performance issues, when to use sanctions and terminate the employee and protecting your organization from legal problems in the process. This training will also cover that the employee may not be problem; it may be an organizational issue.
Iowa Law Enforcement Academy
7105 NW 70th Avenue, Johnston, IA 50131
March 8 , 2023
Lawrence Police Department
5150 N Post Road Lawrence, IN 46226
March 31, 2023
LETB Provider # 47-1487003
Puyallup Police Department Training Center
1531 39th Ave SE Puyallup, WA 98374
May 3, 2023
Norman Police Investigations Center
1507 W Lindsey St., Norman OK 73069
September 22, 2023
Oklahoma CLEET Catalog # 21-0011
Oak Forest Police Department
15440 S. Central Ave. Oak Forest, Illinois 60452
Milwaukee County Sheriff’s Office - Training Academy
9225 S. 68th Street, Franklin, WI 53132
Mundelein Police Department
221 N Lake St, Mundelein, IL 60060
March 30, 2023
Kootenai County Office of Emergency Management
Hosted by: Kootenai County Sheriff’s Office
1662 W. Wyoming Ave., Hayden ID 83835
April 5, 2023
South Jordan Police Department
10655 S Redwood Rd., South Jordan UT 84095
May 24, 2023 8:00am-4:00pm
Kansas City Regional Police Training Academy
6885 NE Pleasant Valley Rd. Kansas City MO 64119 October 25, 2023 8:00am-4:00pm
Missouri POST Control # 21385
South Metro Public Safety Training Center
Minnesota POST # 10444-0001
Snohomish County Sheriff’s Office North Precinct
15100 40th Avenue NE, Marysville WA 98270
OU Health Science Center Police Department
OU University Research Park — PHF Conference Center
655 Research Parkway, Oklahoma City, OK. 73104
CLEET Catalog # 21-0014
Comments from attendees:
"The course sets a path for supervisors to strike feelings and beliefs out of the discipline process and make it a positive experience based on facts, goals and objectives." Chief Marty Burns, Harrah (OK) PD
"Very knowledgable on topic and willing to discuss varying viewpoints - not just one way to accomplish goal. Personal experiences to validate teaching points." Undersheriff Eric Denning, Blaine County (OK) SO
"You could tell the instructor cared about and had personal examples of dealing with problem employees. The material was great and I look forward to going to more training out on by the On-Target Solutions Group." Sgt. Gary Hecht, Poteau (OK) PD
"Very knowledgable about the subject. Promoted critical thinking about how to deal with problem employees. Gave many examples and ideas on how to deal with problem employees." Capt. Joshua Briggs, Milwaukee County SO
"Well spoken, experience, approachable and good humored. Pulls no punches and commands respect. I think this should be required when people become supervisors. Relatable issues and frank discussion about personal shortcomings and how to work around them."
Sgt. Brittany Stamborski, Kenosha County (WI) SO
"Instructor was well versed in the subject matter and kept attention of the audience. Material was relevant to problem employees."
Lt. Brandy Lester, Milwaukee County SO
"Provided simple and straightforward understanding of content and how to apply the information. Also having real examples to make connections to."
HR Director Bridget DiSanto, City of Oak Forest, Illinois
"Instructor was excellent in his explanations and gave wonderful tools to perform my job. On-Target hit with the expectations. Very motivated to develop leadership skills." Capt. Deborah M. Moore, Phoenix (IL) PD
"Very informative on how to identify the problem, analyze the situation, come up with a solution. Wish I had the opportunity to take this course many months ago. Information that was needed. Booking Supervisor Lantayan Thomas, Harvey (IL) PD
"I really enjoyed the course. I found it very relevant and informative. As a sergeant of 5+ years, I feel energized to work with my staff. Great info, excellent presenter, good use of videos." Sgt. Tyler Stahn, Carver County (MN) SO
"Instructor has an excellent grasp of the subject. The content and instruction sets a clear example of how problematic employees can impact entire work groups." Sgt. Douglas "Sam" Nelson, Hennepin County (MN) SO
"Extremely knowledgable and class engagement. The strongest feature was the personal knowledge brought to the training."
Office Manager Amanda Hunter, Tulalip (WA) PD
"Excellent information and great approach to help employees."
Chief Bradley Richmond, Airway Heights (WA) PD
"Very engaging. Instilled confidence for having "tough" conversations (hint - they're not tough). Real life scenarios made it relatable."
Communications Supervisor Bre Mangis, Pend Oreille (WA) SO
"Good material to include videos. Very relevant and worked well. Instructor had good knowledge of how to handle employees due to past experience. Good baseline to start identifying and addressing issues with employees and coming up with a plan before issues escalate."
Det. Sgt. James Gibson, Marshall County (IA) SO
"Instructor was very knowledgable about the material. Presented and made the class participate which made it stick more in my opinion."
Asst. Jail Administrator Heather Perry, Webster County (IA) Jail
"Both instructors were very knowledgable with incredibly impressive backgrounds. They presented material in an understandable ways with relevant real-world examples." Dispatch Supervisor Amanda Seifert, Merker County (MN) SO
"Engaging and stories were practical and enhanced the learning. Subject matter is very practical to everyday use as a supervisor."
Sgt. Dallas Gjesvold, Plymouth (MN) PD
"This class will better prepare me for handling problem employees as well as help me be of assistance to my boss with guiding my peers. The detail in the course material was great." Cpl. Andrew Peck, Chickasha (OK) PD
"Very much enjoyed the class and informative information that will be brought back to our department. Learned many different ways to deal with problem employees." Unit Operations Leader Michelle Scalice, Oklahoma City PD
"Very personable and engaging. Did a great job at real world examples in a clear way. I will be able to bring material back to my job and use it immediately to see positive results." Sgt. Amanda Ray, Snohomish County (WA) SO
"This class was very clear and on topic on how to deal with problem employees. Emphasized "address things immediately" and to state clear expectations. This is drilled into me now and shows me exactly where to start."
Telecommunications Supervisor Lupe Rodriguez, Sunnyside (WA) PD
"This is a really good class! I've been searching for this type of clarification."
Lt. Warren Morrow, Bartlesville (OK) PD
"Was very knowledgable in this area. His experience on this matter was extensive. The material will be very beneficial moving forward.
Sgt. Drew Bravan, Muskogee (OK) PD
"Instructor was extremely knowledgable or material. Course information was great. Provided me with a lot of material to consider and implement. Material can be applied to any size agency." Sgt. Kyle McCool, Oklahoma State University PD
"The training revealed I was on the right track toward addressing the behavior of problem employees and enhanced my skill set to correct it using reliable consequences. Gave great insights on what documentation/details need to be included."
Asst. Chief Brian DePriest, Keokuk (IA) PD
"Every supervisor should take this course." Sgt. Chad Underwood Urbandale (IA) PD
"The examples given are realistic and either have occurred or are occurring within my agency."
Sgt. Vincent Stewart, Indianapolis Metropolitan PD
"This course was very informational and gave us helpful tips on dealing with problem employees. I plane to apply what I have learned at my agency."
Capt. David Herron, South Bend PD
"Materials and objectives were great and presented very well. Information and ideas on dealing with problem employees were fantastic."
Sgt. Brian Zarnowski, Manhattan (IL) PD
"The seminar offered real-world, practical ways to deal with problem employees, and to try to change their behavior before it gets worse. The solutions and tools are simple, but probably do not occur to most supervisors."
Deputy Chief Joe Gasiorek, Schererville (IN) PD
"Great deal of experience effectively dealing with problem employees. Excellent job engaging the students while conveying this valuable information. I highly recommend this class to anyone trying to improve employee performance."
Chief Cameron Arthur, Jenks (OK) PD
"Appreciated the vast knowledge and experience of instructor. Examples and stories were relevant and relatable”.
Chief Joe Harris, Mattawa (WA) PD
"Relevant examples which communicated methods beneficial to prevent and resolve conflict when dealing with problem employees."
Bill Burns, Superintendent Village of Morton Grove Public Works
"Strong content on a subject I knew very litt le about before coming. Left with a greater understanding. Taught me a lot."
Dave Hoffman, Forestry Supervisor, Village of Morton Grove IL
"It was excellent, so much so that I am planning on taking more courses in the fall;. The course information was applicable to my job and made me feel more empowered and confident to talk with my staff".
Communications Coordinator Latoya Marz, Dekalb (IL) PD
"Lots of good info. Forms provided will really help out. I also attended the IA 2 day course. Gave me realization of need to change policies and refine procedures.
Chief Edward Menefee, Washington (MO) PD
"Keep doing what you are doing. I related to about everything that was talked about. I took a lot from this class".
Cmdr. Jeff Rice, Merrillville (IN) PD
“Very well spoken and knowledgeable. Should be taken by all supervisors, administrators and leadership”.
Cmdr. Louis Arcuri, East Chicago (IN) PD
"This course is dead on with dealing with problem employees. Content will help me grow as a supervisor."
Lt. Greg Whalen, Glencoe (IL) Department of Public Safety
"This training can be utilized and greatly increase your ability dealing with problem employees."
Sgt. Don Jones, Investigative Sergeant, Seattle Police Department
"Very good material and very helpful for anyone who has to deal with problem employee whether you are a supervisor or not."
Brett Keller, Whitman County (WA) Sheriff's Office
"Instructors were outstanding-one of the best classes I've taken in my 34 year career."
Sgt. David Gryczewski, Matteson (IL) Police Department
"This class is exactly what I needed to make me a better supervisor. Great presenter/great material.
Sgt. Robert Benson, Tooele City (UT) Police Department
This was one of the best training classes I've been to in many years, thanks."
Sgt. Salvador Segura, Heber City (UT) Police Department
"With over 35 years in law enforcement and 25 in leadership, I still gained new perspectives and new tools to be a better leader. Great presenter, articulate, experienced."
"I have no doubt that I will become a better supervisor for having attended this course."
Sgt. Jerry Blomgren, Iowa City Police Department
"As with other On-Target classes I have taken, I was given great tools I can immediately use to enhance my skills. Highly recommended class."
Lt. Scott Novasky, Lakewood (WA) Police Department
"Excellent information. Anxious to put into practice. I feel challenged to be a better supervisors. Not what I expected from this training"
Sgt. Scott Holt, Kittatis (WA) County Corrections Center
"Dynamic presentation. Examples of real life situations that are relevant."
Paul Peterson, Village Administrator, South Chicago Heights (IL)