DE-ESCALATION AND CUSTOMER SERVICE:
Improving Performance and Increasing Safety
Private industry and government organizations always place a premium on the safety of their employees and customer service. However, this priority is often lost on employees who do not understand how to interact with customers and clients not only to de-escalate potential situations, but also to increase client satisfaction.
Although this 4-hour training session will be available below, this training is better suited as an entire agency offering.
State of Illinois Liquor Control Commission
City of Carbondale, IL
Crusader Community Health Network