DE-ESCALATION AND CUSTOMER SERVICE:
Improving Performance and Increasing Safety

Private industry and government organizations always place a premium on the safety of their employees and customer service.  However, this priority is often lost on employees who do not understand how to interact with customers and clients not only to de-escalate potential situations, but also to increase client satisfaction.

Although this 4-hour training session will be available below, this training is better suited as an entire agency offering.

Fall 2020

Fall 2020

Glenview, IL

Urbana, IL

Northeastern Illinois Public Safety Training Academy

Illinois Law Enforcement Alarm System

Coming Soon

Coming Soon

Clients served:

State of Illinois Liquor Control Commission

City of Carbondale, IL

Crusader Community Health Network

On-Target Solutions Group

P.O. Box 491

Yorkville, IL 60560

815-545-1609